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Yes. Each client may open up to 10 Live Accounts and up to 10 Demo Accounts under a single profile.

Your 10 Live Accounts can be any combination of the following account types:

• Standard
• ECN
• Cent
• PAMM. You may also mix different account currencies across your accounts.

Up to 10 Demo Accounts can be opened to test strategies or explore different account types without risking real funds. All accounts are managed from your Client Area.

Creating an account with Spec Markets is quick and straightforward. Follow the steps below to get started.

Visit specmarkets.com and click Register. You will be asked to provide:

• Nationality
• Email address
• Password
• Referral code (optional). Once submitted, a verification email will be sent to your registered email address.

Click the verification link in the email to activate your account. You will then be directed to your Client Area.

After email verification, you may:

• Complete KYC verification to unlock a Live Account
• Open a Demo Account to explore the platform
• Make a deposit to fund your account.

Warning:A Live Account can only be opened after your KYC verification has been approved.

You must be at least 18 years of age to register. Spec Capitals Ltd does not accept clients from the following jurisdictions: Afghanistan, Australia, Belarus, Burma (Myanmar), Central African Republic, Cuba, Democratic Republic of Congo, Japan, Eritrea, Iran, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, Sudan, Syria, United States, Venezuela, Yemen, and Zimbabwe. This list may be updated at the Company's sole discretion and in accordance with regulatory or compliance obligations.

If you did not receive your verification email, please try the following steps.

The email may have been filtered automatically. Please check your:

• Spam or junk folder
• Promotions or advertising folder
• Any other secondary folders in your inbox. Note that verification emails are sent from a no-reply address, which may trigger spam filters.

If the email is not found, please reach out to our support team. Our team can:

• Resend the verification email on your behalf
• Issue a one-time verification code via our support email

Contact us:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

To verify your identity, you are required to submit two types of documents: a Proof of Identity (POI) and a Proof of Residence (POR). Documents can be uploaded directly in your Client Area under Documents.

A government-issued photo ID is required. Accepted documents include:

• National ID card
• Passport
• Driver's licence
• Residence permit. Your document must clearly show your full name, date of birth, and expiry date. The document must have a minimum validity of 3 months from the date of submission.

A secondary document confirming your residential address is required. Accepted documents include:

• Bank statement
• Utility bill
• Driver's licence
• Household registration document
• Birth certificate
• Any government or corporate-issued document bearing an official logo or stamp. Your document must clearly show your full name and residential address, and must have been issued within the last 3 months.

Warning:Exception: If submitting a driver's licence as POR, it must have a remaining validity of at least 6 months.

Warning:The same document cannot be used for both POI and POR. If a document has already been submitted as your POI, it cannot be reused as your POR.

Log in to your Client Area and navigate to Documents to upload your files. Please ensure all documents are clearly legible before submitting.

If your document was rejected, it is likely due to one of the following reasons.

• Document is cropped — All four corners of the document must be fully visible in the image
• Information mismatch — The name or other details on the document do not match the information provided during registration
• Document is expired — Please ensure your document meets the minimum validity requirements (see What documents are accepted for KYC?).

You may upload a new document at any time by logging in to your Client Area and navigating to Documents.

If you are unsure why your document was rejected or need further assistance, please contact our support team:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

You can create an MT5 Live Account or Demo Account directly from your Client Area under Accounts.

Warning:A Live Account can only be created after your KYC verification has been approved.

Navigate to Accounts in your Client Area and choose to create an MT5 Live Account or MT5 Demo Account. You will be asked to select:

• Account type (Standard, ECN, Cent, PAMM)
• Leverage
• Account currency.

Once your account is created, your MT5 login credentials will be sent to your:

• Registered email address
• Client Area inbox — accessible under Messages. A default password will be assigned automatically.

It is recommended to change your password after your first login. Go to Accounts in your Client Area, click on your account card, and select Change Password.

There are two types of passwords you may need to reset: your Client Area password and your MT5 Master Password.

If you remember your current password, you can change it by logging in to your Client Area and navigating to Change Password.

To reset your MT5 Master Password (no current password required):

• Log in to your Client Area and go to Accounts
• Click on the account card you wish to update
• Select Change Password. Changes take effect immediately.

MT5 supports a secondary Investor Password, which grants read-only access to your account. This is useful for sharing account performance without giving full trading access. To set or change your Investor Password directly in MT5:

• Open MT5 and go to Tools Options
• In the pop-up window, select the Server tab
• Click Change
• Enter your Master Password as the current password
• Select Investor Password as the password type
• Enter a new password and confirm.

Warning:Your Investor Password must be different from your Master Password. > Never share your Master Password with anyone, including account managers or third parties. Your Investor Password is the only password that should ever be shared.

Spec Markets offers several account types, each with a different pricing structure. You may open any combination of account types under a single profile, up to a maximum of 10 Live Accounts in total.

Standard Account:

• Spreads are based on raw interbank quotes with a 1 pip mark-up applied
• No commission per trade

ECN Account:

• Spreads reflect raw interbank quotes with no mark-up
• A commission of USD 7 per lot is charged per trade

Cent Account:

• Account balance and trade sizes are denominated in US cents rather than US dollars
• Designed to allow trading with smaller capital amounts
• Uses a dedicated Cent group pricing structure.

Tip:You can open multiple account types simultaneously under one profile. There is no requirement to choose just one.

Spec Markets offers Islamic accounts (Swap-Free) for clients who are unable to receive or pay interest in accordance with Islamic finance principles. Islamic accounts are available for the following account types:

• Standard
• ECN.

To apply for an Islamic account, you must provide one of the following:

• A Proof of Identity (POI) document that clearly indicates your Muslim faith
• A Proof of Religion — an official religious certificate issued by a recognised local mosque or Islamic institution.

You can select the Islamic account option during the registration process. If you have already registered and wish to convert an existing account, please submit your request and supporting documents through one of the following channels:

• Support ticket via your Client Area
• Email: [email protected].

Leverage cannot be changed directly in the Client Area or MT5 platform. To request a leverage adjustment, please contact our support team:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

Leverage can be set from 1:1 up to 1:1000, subject to the following:

Warning:Leverage settings for instruments outside of Forex and Precious Metals cannot be customised.

There are two types of account closure: closing an individual MT5 account and closing your entire profile (full account termination).

To close a specific MT5 Live Account or Demo Account, please contact our support team through any of the following channels:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

To permanently close your Spec Markets profile, please send a closure request from your registered email address to [email protected]. Before your profile can be closed, please ensure that:

• All open positions have been closed
• All available funds have been withdrawn from your account.

Warning:If you have been notified of a remaining balance and choose not to withdraw, the balance will be considered forfeited upon closure.

Once your profile is closed, your account data will be retained in our system in accordance with regulatory requirements. However, you will no longer be able to access your Client Area or any associated accounts.

Processing times vary depending on the type of closure requested.

Requests to close an individual MT5 account are typically processed within 10 minutes during support hours.

Profile closure requests are submitted via email and will receive a response within 24 working hours. Our support team operates 5 days a week, 24 hours a day.

Warning:Requests submitted over the weekend will be processed at the start of the next available working day.

Spec Markets does not currently impose a dormancy policy. There is no defined inactivity period after which an account is classified as dormant. Regardless of how long your account has been inactive, you will continue to enjoy full access to your account with no restrictions:

• No account maintenance or inactivity fees
• Full access to your Client Area
• Deposits and withdrawals remain available as normal. Since there are no dormancy restrictions, no reactivation process is required. You may log in to your Client Area and resume trading at any time.

Log in to your Client Area and navigate to Deposit. Select Bank Wire Transfer to view the current receiving bank details, supported currencies, and applicable deposit limits.

Warning:Receiving bank details are subject to change. Always refer to your Client Area for the most up-to-date information. Do not reuse previously saved bank details.

Once you have confirmed the receiving bank details and that your transfer amount falls within the applicable limits, proceed to initiate the transfer via your bank's online banking or in-branch service. Important — Reference field You must include your Client ID (CID) or MT5 account number in the reference field of your transfer. Transfers submitted without a valid reference may experience delays or fail to be credited.

After completing the transfer, please submit your payment receipt via a support ticket in your Client Area. Our support team will follow up with our payment partner to confirm the status of your transfer.

Transaction limits vary by payment method. The applicable limits are also displayed in real time on the Deposit and Withdrawal pages in your Client Area.

Tip:Limits shown above are for reference only and may be updated from time to time. Always refer to your Client Area for the latest applicable limits at the time of your transaction.

Spec Markets currently supports deposits via USDT on the following networks:

• TRC-20 (TRON)
• ERC-20 (Ethereum).

Warning:Please ensure you select the correct network when making a transfer. Sending funds via an unsupported network may result in permanent loss of funds.

• Amount
• Minimum deposit: USD 50
• Maximum deposit: USD 1,000,000.

Cryptocurrency deposits are typically credited within 15 minutes. In some cases, funds may arrive sooner depending on network conditions.

If your deposit has not been credited within 15 minutes, please check the following before contacting support.

• Amount mismatch — The amount paid does not match the amount entered in your deposit order
• Wrong network selected — Funds sent via an unsupported or incorrect network (e.g. BEP-20 instead of TRC-20 or ERC-20) cannot be automatically credited.

• Confirm that your payment was successfully submitted and broadcasted on-chain (i.e. a transaction hash / TXID has been generated)
• Verify that the correct network was selected and that the payment amount matches your deposit order exactly.

If the issue persists, please contact our support team with the following information:

• A screenshot showing both the sender's and recipient's wallet addresses
• The transaction hash (TXID) if available. Support hours: 5 days a week, 24 hours a day

• Live chat on our website (during support hours)
• Support ticket via your Client Area
• Email: [email protected]. Enquiries submitted outside of support hours via support ticket or email will be attended to as soon as support resumes.

Withdrawal requests are processed according to the following cut-off schedule:

• Amount
• Minimum withdrawal: USD 50
• Maximum withdrawal: USD 1,000,000.

In accordance with our withdrawal policy, the following rules apply:

• Deposit amount — Must be returned via the same payment method used for the original deposit
• Profits and excess funds — Once the deposit amount has been returned via the original method, remaining funds may be withdrawn via alternative methods, including:
• Bank wire transfer
• USDT (TRC-20 / ERC-20).

Spec Markets does not charge any fees for deposits or withdrawals. However, your bank or cryptocurrency provider may apply their own transaction fees, which are outside of our control.

Bank wire transfers are subject to the following processing times:

• Estimated processing time
• Deposit: 2–5 working days
• Withdrawal: 2–14 working days.

Deposits:

• Missing reference — Your Client ID (CID) or MT5 account number was not included in the reference field
• Intermediary bank delays — Transfers routed through correspondent or intermediary banks may take additional time

Withdrawals:

• Account name mismatch — The account holder name on the receiving bank account does not match the registered name on your Spec Markets profile
• Incorrect account details — The bank account number, SWIFT code, or IBAN provided does not match your bank records.

• Payment details (for deposits) or receiving bank details (for withdrawals) are correctly entered and match your Spec Markets profile registration information
• SWIFT code and IBAN are accurate
• The receiving account holder name matches your registered name on your Spec Markets profile.

If the issue persists, please contact our support team with the following:

• Proof of payment or transfer receipt
• Bank statement showing the transaction
• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

Withdrawal requests may be rejected for the following reasons.

One or more of your MT5 accounts has a negative balance. Please contact our support team to resolve this before resubmitting your withdrawal request:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

In accordance with our withdrawal policy, deposit amounts must be returned via the same payment method used for the original deposit. Profits and excess funds may only be withdrawn via an alternative method after the deposit amount has been fully returned.

• You will be notified via Notification in your Client Area
• The rejected amount will in most cases be returned to your wallet immediately
• You may resubmit your withdrawal request once the issue has been resolved.

Spec Markets supports a variety of deposit and withdrawal methods. Available payment methods are dynamically managed and may be updated from time to time — please log in to your Client Area and navigate to the Deposit page to view all currently available options.

Payment methods may include, but are not limited to:

• Multi-currency bank wire transfer — CNY, ZAR, VND, IDR, KRW, JPY, MYR
• Cryptocurrency — USDT (TRC-20 / ERC-20)
• Local payment methods (availability varies by region):
• Thailand — PromptPay
• Japan — Bitwallet
• China — Alipay, WeChat Pay.

You may deposit using your local currency. Funds will be converted to your account or wallet currency at the prevailing system exchange rate at the time of the transaction. Available account and wallet currencies: USD, EUR, GBP, JPY, HKD

Minimum and maximum deposit amounts vary by payment method. The applicable limits for each method are displayed on the Deposit page in your Client Area at the time of the transaction.

Spec Markets does not charge any fees for deposits or withdrawals. However, your bank or payment provider (including electronic payment platforms and cryptocurrency providers) may apply their own transaction fees, which are outside of our control.

Spec Markets offers flexible leverage for Forex trading, with a maximum of 1:1000.

You may select your preferred leverage level when opening a new MT5 account. Custom leverage settings apply to the following instruments:

• Forex
• Precious Metals (Gold / Silver). All other instruments are subject to their own fixed or dynamic leverage conditions, regardless of your account leverage setting.

The same leverage range applies across all Forex currency pairs. There is no distinction between major, minor, or exotic pairs in terms of maximum leverage availability.

Tip:To adjust your leverage after account opening, please contact our support team. For more information, see How do I change leverage?

Spec Markets offers floating spreads on all instruments, including Gold (XAUUSD). Spreads vary depending on your account type:

Trading hours for Gold and other CFD instruments can be viewed directly in MT5:

• Open MT5 and go to the Market Watch window
• Right-click on the instrument you wish to check
• Select Specification to view full contract details including trading hours.

Trading hours vary by index. Spec Markets currently offers the following index CFDs:

As each index follows its respective exchange schedule, trading hours differ by instrument. To view the exact trading hours for any index:

• Open MT5 and go to the Market Watch window
• Right-click on the instrument you wish to check
• Select Specification to view full contract details including trading hours.

Yes. Trading hours for certain instruments may be adjusted during public holidays. These changes are determined by our liquidity providers and will be reflected accordingly across affected products.

Spec Markets will publish holiday trading schedules and any trading hours adjustments in advance via News in your Client Area. To access News:

• Log in to your Client Area
• Select News from the top navigation menu. We recommend checking the News section regularly around major public holidays to stay informed of any upcoming changes to trading hours or market closures.

Spec Markets offers cryptocurrency CFD trading on the following instruments:

• BTCUSD
• ETHUSD.

Cryptocurrency instruments use dynamic leverage, meaning the available leverage adjusts automatically based on your open position size. As your position size increases, the applicable leverage decreases. BTCUSD:

• Position Size (Lots): Maximum Leverage
• 0 – 1: 1:200
• 1 – 2.5: 1:100
• 2.5 – 5: 1:50
• 5 – 7.5: 1:25
• 7.5 – 10: 1:10

ETHUSD:

• Position Size (Lots): Maximum Leverage
• 0 – 10: 1:200
• 10 – 25: 1:100
• 25 – 50: 1:50
• 50 – 75: 1:25
• 75 – 100: 1:10.

Tip:For more information on how leverage works across different instruments, see What is the maximum leverage available?

Spec Markets regularly reviews and expands its product offerings. To stay up to date with new instrument launches and platform updates:

• Log in to your Client Area and select News from the top navigation menu
• Visit our official website at specmarkets.com for the latest announcements. We recommend checking the News section in your Client Area regularly to ensure you do not miss any new product launches or trading condition updates.

Leverage availability varies by instrument type. The following is an overview of how leverage applies across different product categories.

The following instruments follow your account's selected leverage level:

The following instruments use dynamic leverage, which adjusts automatically based on your open position size:

All other instruments (e.g. Indices) are subject to their own fixed leverage conditions, regardless of your account leverage setting.

Tip:To view the specific leverage conditions for any instrument, open MT5, go to Market Watch, right-click the instrument, and select Specification.

Leverage adjustments may occur from time to time based on market conditions or risk management considerations. Spec Markets reserves the right to adjust account leverage at its discretion in accordance with our risk management policy. For cryptocurrency instruments, leverage is subject to dynamic adjustment based on open position size. See What is the maximum leverage available? for more details. If you have questions regarding a leverage adjustment on your account, please contact our support team:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

Margin is the amount of funds required to open and maintain a trading position. At Spec Markets, margin is calculated using the following formula: Margin = Price × Lots × Contract Size ÷ Leverage

To open 1 lot of XAUUSD (Gold) at a price of USD 2,000 with a leverage of 1:100: 2,000 × 1 × 100 ÷ 100 = USD 2,000 required margin

Margin requirements are not fixed — they fluctuate in line with market prices. As the price of an instrument moves, the margin required to maintain your open position will adjust accordingly. We recommend monitoring your account margin level regularly to avoid a margin call.

Tip:To check the contract size of any instrument, open MT5, go to Market Watch, right-click the instrument, and select Specification.

A margin call is a notification triggered when your account's margin level falls to a critical threshold, alerting you to take action to maintain your open positions.

Margin Call (100%): When your margin level reaches 100%, an automated email notification will be sent to your registered email address. This serves as an early warning to either deposit additional funds or reduce your open positions. Stop Out (50%): If your margin level continues to fall to 50% or below, the system will automatically begin closing your open positions, starting with the most unprofitable, until your margin level recovers above 50%. If the margin level cannot be recovered, all remaining positions may be closed.

Warning:The margin call email notification is your early warning before a stop out is triggered. We strongly recommend taking immediate action upon receiving a margin call notification to protect your account.

Spec Markets offers floating spreads on all instruments, meaning spreads fluctuate in real time based on market conditions. Spread widening is a normal part of trading and is not indicative of a platform issue.

Low liquidity periods: Spreads are typically tightest during peak trading hours when market liquidity is highest. As markets approach their opening or closing times, the number of active participants decreases, causing liquidity to thin and spreads to widen. This is most commonly observed:

• In the minutes before and after a market opens or closes
• During the overlap between trading sessions
• Late at night or early in the morning when major markets are inactive. Major news events and economic data releases: When high-impact economic data is released — such as Non-Farm Payrolls (NFP), central bank interest rate decisions, or inflation figures — prices can move sharply and unpredictably within a very short timeframe. During these periods, liquidity providers widen their quotes to manage exposure, which is directly reflected in the spreads available to traders. Example: During a normal trading session, the spread on EURUSD may be as low as 0.1–0.3 pips. In the seconds surrounding a major news release, the same spread may temporarily widen to several pips before normalising once market conditions stabilise.

Tip:To minimise the impact of spread widening, consider avoiding opening new positions immediately before major news events or during market open and close periods. See How do I use the economic calendar? for more details.

A swap (also known as a rollover fee) is a charge or credit applied to positions held overnight. Swap rates and calculation methods vary by instrument and can be viewed directly in MT5 under each instrument's Specification.

MT5 supports three swap calculation methods, which vary by instrument:

In certain cases, a triple swap is charged to account for weekend rollovers when markets are closed:

Islamic accounts (Swap-Free) are exempt from all swap charges. See Who can apply for an Islamic account? for eligibility and application details.

Spec Markets' Social Trading feature allows you to subscribe to experienced traders (Providers) and automatically copy their trades. You can access Social Trading by logging in to your Client Area and navigating to Social Trading in the sidebar.

There are two ways to find a Provider to follow:

• Public Providers — Browse the Rankings board to view verified performance records and select a strategy that suits you
• Private Providers — If you have received a direct join link from a Provider, use the link to access their profile directly.

Review the Provider's offer details, including:

• Performance Fee — A percentage of your profits paid to the Provider at the end of each billing interval
• Management Fee — A fixed periodic fee for keeping your subscription active
• Minimum deposit — Set by the Provider
• varies by account type
• Provider Account Type: Follower Account Type
• Min. Deposit
• ECN: ECN
• USD 10
• Standard: Standard
• USD 10
• Cent: Cent
• USD 1.

Warning:Maximum Performance Fee is 30%. Maximum Management Fee is USD 30 per interval. Each Provider may offer up to 20 subscription tiers (Cent Providers: up to 1).

Once subscribed, trades from your chosen Provider will be automatically copied to your account in real time.

Tip:To become a Provider and share your own strategy with Followers, navigate to Social Trading → Become a Provider in your Client Area.

PAMM (Percentage Allocation Management Module) allows investors to allocate funds to a professional Money Manager (MM), whose trades are automatically replicated across all linked investor accounts proportionally.

Both Money Managers and Investors apply for PAMM access through the Client Area. Upon approval, you will receive a dedicated PAMM portal login URL, account ID, and password.

• Investor applications are processed automatically
• Money Manager applications are subject to manual review by our team.

Step 1: Access the PAMM portal: Use the login credentials provided to register your profile on the PAMM portal. Step 2: Fund your PAMM Investor account: Deposit funds into your PAMM Investor account via your Client Area. This is a dedicated account provided by Spec Markets for PAMM participation. Step 3: Join a PAMM offer: Select the amount you wish to allocate and join a PAMM offer using the invite link provided by your Money Manager. The PAMM system will automatically transfer your allocated funds to the Money Manager's trading account. Step 4: Start earning: Your funds will be managed by the Money Manager. Returns and losses are distributed proportionally across all investors in the offer.

The minimum investment amount is determined by the Money Manager for each individual PAMM offer.

Tip:Interested in becoming a Money Manager? Apply via Client Area → PAMM → Become a Money Manager.

Risk management is an essential part of trading. Spec Markets provides several tools to help you manage your exposure and protect your account.

A Stop Loss (SL) automatically closes your position when the market moves against you by a specified amount, limiting potential losses. A Take Profit (TP) closes your position when your target profit level is reached. Both can be set when placing an order in MT5, or added to an existing open position:

• Open MT5 and go to the Trade tab
• Right-click on an open position and select Modify or Delete Order
• Enter your desired Stop Loss and Take Profit levels and confirm.

Higher leverage amplifies both potential profits and potential losses. Consider using a lower leverage setting if you are new to trading or during periods of high market volatility. See How do I change leverage? for details.

Keep track of your margin level to avoid a margin call or stop out. Spec Markets will notify you via email when your margin level reaches 100%. If your margin level falls to 50% or below, positions will be automatically closed by the system. See What is a margin call? for details.

Trading smaller position sizes reduces your overall exposure per trade. Use the margin calculation formula to estimate the required margin before entering a position. See How is margin calculated? for details.

Before trading with real funds, consider testing your strategy on a Demo Account. Demo Accounts replicate live market conditions without any financial risk. See How do I create an MT5 account? for details.

Spec Markets uses Market Execution on the MT5 platform. Under this model, orders are filled at the best available market price at the time of execution.

• Market Order
• Limit Order
• Stop Order
• Stop Limit Order.

All account types (ECN and Standard) use Market Execution. The difference between ECN and Standard accounts relates to spread pricing, not execution model. Price changes If the market price changes between the time an order is placed and the time it is processed, the order will be filled at the next best available executable price. No requotes Spec Markets operates on a Fill Policy of Immediate or Cancel (IoC). Under this policy, orders are either filled immediately at the best available price or cancelled — there are no requotes. Partial fills In rare cases where liquidity is insufficient or an order size spans multiple levels of market depth, different liquidity providers may accept or reject different portions of the order. This may result in a partial fill. While uncommon, this possibility cannot be excluded.

Tip:For more information on account types and pricing differences, see What is a Standard account?

MetaTrader 5 (MT5) is available for download on the Spec Markets website. Visit our Trading Platform page under Trading in the top navigation menu to access all download options.

Tip:If you are unsure which version to use, the WebTerminal is the quickest way to get started — simply open it in your browser without any installation.

Your MT5 login credentials (Login ID and Password) will be sent to your Client Area inbox upon account creation. You can access them under Notifications in your Client Area.

Download the MT5 Mobile app for iOS or Android from our Trading Platform page.

When prompted to select a broker or server:

• Search for Spec Capitals Ltd as the broker
• Select SpecCapitals-Main as the server.

Tip:This server applies to both Live Accounts and Demo Accounts.

Enter the following details to log in:

Upon your first login, chart data may take longer than usual to load as the platform downloads historical price data. If charts do not load after an extended period, try closing and reopening the chart window to refresh the data.

Tip:Using the MT5 Desktop or WebTerminal instead? The server SpecCapitals-Main can be found directly by searching within the Spec Markets-branded MT5 desktop or web application — no need to search by broker name.

A VPS (Virtual Private Server) is a virtual computing environment hosted in a remote data centre. For forex traders, a VPS allows your MT5 platform and automated strategies (EAs) to run 24/7 without requiring your local device to stay on.

• 24/7 uptime — Your strategies keep running even when your computer is off
• Lower latency — VPS servers are often located close to trading servers, reducing order execution delay
• Greater stability — Eliminates interruptions caused by local network outages, power cuts, or system crashes
• Ideal for EA users — Provides a consistent environment for automated trading programmes and copy trading tools.

• Run MT5 Expert Advisors (EAs) for automated trading
• Need to keep orders open or monitor positions for extended periods
• Experience unstable local internet or device performance
• Don't want to miss trading opportunities due to your device being offline.

Tip:For reimbursement details, see How do I apply for VPS reimbursement?

Spec Markets does not provide VPS services directly. Instead, clients choose their own third-party VPS provider and may be eligible for fee reimbursement from Spec Markets.

• Choose a VPS provider: Select a third-party provider and complete your purchase.
• Log in to your VPS: Connect to the remote Windows environment using the credentials provided by your VPS provider, typically via Remote Desktop.
• Install MT5: Download and install MetaTrader 5 on your VPS.
• Log in to your trading account: Enter your Spec Markets MT5 account credentials.
• Deploy your strategy: Load your EA, indicators, or copy trading tool, and confirm the platform remains online.

Warning:The recommendations above are for reference only. Spec Markets has no commercial relationship with these providers and makes no guarantees regarding their service quality, pricing, or uptime.

• Live chat on our website
• Submit a ticket via the Client Area
• Email: [email protected].

Spec Markets offers VPS fee reimbursement for eligible clients. Approved amounts are credited to your Spec Markets Wallet within 1-3 business days of approval.

• You hold a live trading account with Spec Markets in your own name
• Your account has completed KYC verification
• Your account is in good standing with no violations
• At least 30 days have passed since your last approved reimbursement, with no restriction for first-time applicants.

Warning:The reimbursed amount cannot exceed the actual VPS fee you paid.

Both of the following must be submitted together. Incomplete applications will not be processed.

• 1. VPS invoice or receipt Name must match your Spec Markets registered name exactly. It must clearly show the VPS provider name, billing period, amount paid, and currency. The invoice date must fall within 30 days before your application date.
• 2. Bank or payment platform transaction record Screenshot or PDF is accepted. The record must correspond to the amount and date shown on the invoice.

• Log in to the Client Area.
• Go to Support -> Submit a Ticket.
• Use the subject VPS Reimbursement Request - [Your Account Number].
• Attach your invoice and payment record, and state the amount you are claiming. Option B - Email

• Send to [email protected]
• Use the subject VPS Reimbursement Request - [Your Account Number]
• State the amount in the email body and attach both documents.

Tip:Spec Markets does not proactively notify clients when they become eligible. Please remember to submit your application each cycle.

Insufficient trading volume

Your Forex / Metal trading volume in the 30 days before your application date did not reach 5 lots.

Cooling-off period not yet elapsed

Fewer than 30 days have passed since your last approved reimbursement.

Invoice date out of range

The VPS invoice date is more than 30 days before your application date.

Incomplete or unclear documents

The invoice or payment record is missing, illegible, or lacks required information such as provider name, billing period, or amount.

Name mismatch

The name on the invoice does not exactly match your Spec Markets registered name.

Amount exceeds the reimbursement cap

The claimed amount is higher than your actual VPS fee or exceeds the maximum tier limit of USD 25 or USD 50.

Multiple invoices in one application

You attached more than one VPS invoice to a single application.

Account issue

Your account KYC is incomplete, your account has been flagged, or there is an outstanding compliance issue.

Insufficient trading volume

Continue trading until you meet the threshold, then resubmit.

Cooling-off period not yet elapsed

Wait until 30 days have passed from your last approval date, then resubmit.

Invoice date out of range

Submit an invoice dated within 30 days of your application.

Incomplete or unclear documents

Provide complete, clearly readable documents and resubmit.

Name mismatch

Ask your VPS provider to update the billing name to match your registered name, then resubmit.

Amount exceeds the reimbursement cap

Submit a claim for the actual invoiced amount only.

Multiple invoices in one application

Submit one invoice per application. If you need to claim separate billing periods, submit separate applications.

Account issue

Contact our support team to resolve the account issue before reapplying.

• Live chat on our website
• Submit a ticket via the Client Area
• Email: [email protected].

How often can I apply for reimbursement?

A 30-day cooling-off period applies after each approved reimbursement. You may submit a new application once 30 days have passed from the date of your last approval.

How is my trading volume calculated?

The system uses your application submission date as the reference point and counts your Forex / Metal trading volume over the previous 30 calendar days. This is calculated in real time at the point of each application and is not tied to a fixed calendar month.

My last approval was on 06/15. When can I apply again?

On 07/15 or later. The cooling-off period is 30 days from the date of your last approved reimbursement.

Where is the reimbursement paid?

Approved amounts are credited to your Spec Markets Wallet within 1-3 business days of approval.

Can I withdraw the reimbursement from my Wallet?

Yes. Withdrawals from your Wallet follow the standard withdrawal process on the platform.

Can I submit two VPS invoices in one application?

No. Each application may only include one VPS invoice.

Is there a deadline to apply?

There is no hard deadline, but the VPS invoice date must fall within 30 days before your application date. Invoices older than 30 days at the time of submission will not be accepted.

My invoice name does not match my registered name. What should I do?

Your invoice name must exactly match your Spec Markets registered name or your application will be rejected. Please contact your VPS provider to correct the billing name before resubmitting, or contact our support team.

Can I claim reimbursement for a VPS paid via PayPal or cryptocurrency?

Yes, provided the payment record clearly shows the amount, date, and service name. Final acceptance is subject to review by our support team.

My application was rejected. Can I resubmit?

Yes. Correct or complete your documents and resubmit. The 1-3 business day review period restarts from the new submission date.

• Live chat on our website
• Submit a ticket via the Client Area
• Email: [email protected].

Yes. Spec Markets supports the use of Expert Advisors (EAs) on the MT5 platform. EAs are automated trading programs built using MQL5 that can execute trades, manage positions, and run custom strategies without manual input.

To attach an EA to a chart in MT5:

• Open MT5 and navigate to the Navigator panel
• Under Expert Advisors, locate your EA
• Drag and drop the EA onto your desired chart
• Configure the EA settings and ensure Algo Trading is enabled in the MT5 toolbar.

While EAs are permitted, all trading activity on Spec Markets is subject to monitoring by our trading surveillance team. The following practices are strictly prohibited:

• Latency arbitrage and other forms of exploitative arbitrage strategies
• Any trading activity designed to exploit system latency or pricing inefficiencies.

Warning:Spec Markets reserves the right to monitor all trading activity. Accounts found to be engaging in prohibited practices may be temporarily or permanently suspended without prior notice.

Spec Markets regularly runs promotions and campaigns for eligible clients. Visit our Promotions page under Promotions on our website to view all currently active campaigns.

Participation requirements vary by promotion:

• Automatic enrolment — Some promotions automatically include eligible clients during the specified campaign period
• Active registration required — Some promotions require you to opt in manually via the campaign page. Please refer to the individual campaign page and its Terms & Conditions for the specific eligibility criteria and participation steps for each promotion.

Warning:Eligibility requirements, participation periods, and reward conditions are governed by the Terms & Conditions of each individual promotion. Spec Markets reserves the right to modify or discontinue any promotion at its sole discretion.

Available promotions are updated regularly. To view all currently active campaigns and their details, visit our Promotions page under Promotions on our website. For the latest updates on upcoming promotions and announcements, log in to your Client Area and select News from the top navigation menu.

Spec Markets Reward Center allows you to earn points through your trading activity. Points are accumulated automatically based on your closed trading volume.

Your current redeemable points balance is displayed at the top of your Client Area dashboard after logging in.

Warning:Trading activity via PAMM Money Manager accounts and Cent Accounts does not accumulate SPEC Points.

Reward redemption is available in your Client Area once you have completed your first deposit.

The reward catalogue is updated periodically without prior notice. Available rewards may include:

• Cash — credited directly to your wallet
• Gifts — physical items requiring a delivery address. To view currently available rewards, browse the Reward Centre catalogue in your Client Area.

• Log in to your Client Area
• Navigate to the Reward Centre
• Browse the catalogue and select your preferred reward
• Follow the on-screen instructions — gift redemptions may require you to provide a delivery address.

Your points balance is displayed as SPEC Points and does not expire. Your Status Level is calculated based on points earned in the rolling 12-month period and is updated daily.

Warning:Trading via PAMM Money Manager accounts and Cent Accounts does not accumulate SPEC Points.

Warning:[PENDING — Affiliate programme details to be confirmed. This page will be updated upon confirmation.] Please contact our support team for more information:

• Live chat on our website
• Email: [email protected].

The IB Partner Portal is integrated directly within your Client Area. Once your IB application has been approved, navigate to Partnership → Introducing Broker in your Client Area to access all IB tools and reporting.

• Section: Description
• Links: Generate and manage your referral links
• Accounts: View your commission balance and earnings overview
• Clients: Monitor your referred clients and their activity
• IB Programs: View your current commission programme and rates
• Reports: Generate Closed Trades Reports and Summary Reports
• set up periodic reports or access saved reports
• Dashboards: View your performance funnel (registrations, Demo Account openings, Live Account openings, deposits) and set monthly targets.

Warning:[PENDING — Partner Portal independent launch required. This page will be updated upon release.] Marketing materials and creative assets for IB partners will be available in the upcoming Partner Portal. The portal will provide a dedicated toolkit including banners, landing pages, and other promotional content in multiple languages. For assistance in the meantime, please contact our support team:

• Live chat on our website
• Email: [email protected].

IB commissions are calculated and credited daily to your Partner Account automatically. No manual application is required.

To view your current commission balance, log in to your Client Area and navigate to Partnership → Introducing Broker → Accounts.

Commissions credited to your Partner Account are not automatically transferred to your main wallet. To move funds:

• Log in to your Client Area
• Navigate to Partnership → Introducing Broker → Accounts
• Submit a withdrawal request to transfer the balance from your Partner Account to your USD Wallet.

Spec Markets' Introducing Broker (IB) programme allows you to earn commissions by referring clients to the platform. Commissions are calculated based on the trading volume generated by your referred clients.

To apply as an IB:

• Register a Spec Markets profile at specmarkets.com
• Complete identity verification (KYC)
• Log in to your Client Area and submit your IB application.

IB commissions are volume-based, calculated from the trading activity of your referred clients:

• Commission — earned from ECN account spreads
• Markup sharing — earned from Standard account mark-up. Specific commission rates will be provided upon approval of your IB application.

All IB tools and reporting are accessible directly within your Client Area, including referral tracking and commission overview. See How do I access the partner portal? for details.

Forex (Foreign Exchange) trading is the buying and selling of currency pairs with the aim of profiting from changes in exchange rates. It is the largest and most liquid financial market in the world, operating 24 hours a day, five days a week.

In Forex trading, currencies are always quoted in pairs — for example, EURUSD represents the Euro against the US Dollar. When you buy a currency pair, you are buying the base currency and selling the quote currency. When you sell, you do the opposite. Example If EURUSD is trading at 1.1000, it means 1 Euro is worth 1.10 US Dollars. If you believe the Euro will strengthen against the Dollar, you would buy the pair. If the rate rises to 1.1100, you profit from the difference.

At Spec Markets, Forex is traded as Contracts for Difference (CFDs). CFD trading allows you to speculate on price movements without owning the underlying asset. This means you can potentially profit from both rising and falling markets by going long (buy) or short (sell).

Warning:CFD trading involves significant risk and may not be suitable for all investors. You can lose more than your initial deposit. Please ensure you fully understand the risks involved before trading.

Spec Markets offers a wide range of Forex currency pairs with competitive spreads and flexible leverage. To explore available instruments, log in to your Client Area or visit specmarkets.com.

Spec Markets publishes expert commentary and educational content on our blog. Visit blog.specmarkets.com under Tools on our website to access the latest articles.

• Daily News
• Weekly Ahead
• Market Analysis
• Technical Analysis
• Trading
• Trading Basics
• Trading Strategies
• Tutorials
• Platform Usage Guides.

Warning:All content published on the Spec Markets blog is for informational and reference purposes only. Spec Markets and its team members do not provide personalised market analysis or trading advice. All trading decisions should be based on your own independent assessment and risk tolerance.

An economic calendar tracks scheduled financial events and data releases that can impact the markets — such as interest rate decisions, employment reports, and inflation figures. Monitoring these events helps traders anticipate potential market volatility and plan their trading activity accordingly.

Log in to your Client Area and navigate to the Calendar icon at the top of the page to view upcoming economic events.

Economic events are typically categorised by:

• Date & time — When the event is scheduled to be released
• Currency — The currency most likely to be affected
• Impact level — Usually indicated as low, medium, or high impact
• Previous / Forecast / Actual — Comparing the previous result, market consensus forecast, and the actual released figure helps traders gauge whether the outcome was better or worse than expected.

High-impact events — such as central bank interest rate decisions or Non-Farm Payrolls (NFP) — can cause significant price movements and spread widening in a short period of time. Being aware of upcoming events allows you to:

• Avoid entering new positions immediately before a high-impact release
• Set appropriate Stop Loss levels to manage unexpected volatility
• Identify potential trading opportunities based on the outcome.

Tip:For more information on how news events affect spreads, see Why did spreads widen?

Please refer to the full guide on KYC document requirements under Getting Started: ➡️ What documents are accepted for KYC?

As a regulated financial services provider, Spec Markets is required to comply with Anti-Money Laundering (AML) regulations. These measures are in place to protect our clients and the integrity of the financial system by preventing the use of our platform for illicit activities.

As part of our AML compliance process, you may be required to:

• Complete identity verification (KYC) before accessing full account functionality
• Provide information regarding the source of your funds or wealth under certain circumstances. Enhanced Due Diligence (EDD): In some cases, additional verification may be required

Clients subject to EDD will be asked to provide:

• Proof of Income — such as payslips, tax returns, or employment letters
• Proof of Wealth — such as bank statements, investment portfolio statements, or property ownership documents. Our compliance team will contact you directly if EDD documentation is required.

Failure to provide the required documentation may result in temporary restrictions on your account, including delays to deposits, withdrawals, or trading activity. We appreciate your understanding and cooperation in keeping our platform safe and compliant.

Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a second verification step in addition to your password.

• Log in to your Client Area
• Navigate to Profile → Security
• Select your preferred 2FA method and follow the on-screen instructions to complete setup.

Direct link:my.specmarkets.com/change_password

Once enabled, 2FA verification will be required for the following actions:

• Logging in to your Client Area
• Submitting a withdrawal request
• Changing your password.

Tip:We strongly recommend enabling 2FA to protect your account from unauthorised access.

Spec Markets is committed to protecting the privacy and security of your personal information. The following measures are in place to safeguard your data.

Access to client information is strictly limited to authorised personnel only. Internal access controls ensure that your personal data is only accessible to staff who require it to perform their role.

• All data transmitted between your device and our platform is encrypted using industry-standard security protocols
• Sensitive account information is stored securely and protected against unauthorised access
• We do not sell or share your personal data with third parties for marketing purposes.

You have the right to request access to, correction of, or deletion of your personal data held by Spec Markets, subject to applicable regulatory and legal obligations. For full details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Please refer to the Eligibility section under Getting Started for the full list of restricted jurisdictions: ➡️ How do I create a live trading account?

Spec Markets provides several ways to access your trading history and generate statements for tax or record-keeping purposes.

If you have active trading activity, MT5 will automatically send the following reports to your registered email address:

• Daily report — A summary of your trading activity for the day
• Monthly report — A consolidated summary of your trading activity for the month.

To download a full trading history report directly from MT5:

• Open MT5 and navigate to Toolbox → History
• Select your desired date range
• Right-click and choose to save the report in your preferred format
• Format: Description
• HTML: Formatted report for viewing in a browser
• CSV: Raw data format suitable for spreadsheet analysis.

Tip:The MT5 platform allows you to query your full trading history across all periods.

To view trading activity for a specific MT5 account in your Client Area:

• Log in to your Client Area and navigate to Accounts
• Click on the relevant MT5 account card
• View the Deals section for a transaction-level breakdown.

Warning:The Client Area displays up to one month of trading history per query.

Spec Markets does not provide tax advice and has no obligation to file taxes on behalf of clients. As a trader, you are solely responsible for fulfilling your tax reporting obligations in your country of residence in accordance with local tax laws and regulations. In the event that relevant authorities require Spec Markets to provide tax-related documentation or trading records, Spec Markets will cooperate fully as required by law. Please consult a qualified tax professional or your local tax authority regarding your specific reporting requirements.

If you are having trouble logging in, please check the following based on the platform you are trying to access.

• Email address format — Our system only accepts email addresses entered in lowercase letters. Please ensure your email does not contain any uppercase characters when logging in
• Incorrect password — If you have forgotten your password, you can reset it at Change Password
• Browser issues — Try switching to a different browser or clearing your browser cache and cookies.

Invalid account error: One or more of your login credentials (account number, password, or server) is incorrect. Resolving an Invalid Account error:

• Account number — Confirm your MT5 account number in your Client Area under Accounts, or check your credentials email in Notifications
• Server — Ensure SpecCapitals-Main is selected. Mobile users should search for broker Spec Capitals Ltd and select SpecCapitals-Main
• Password — Ensure there are no spaces in your password. Note that the Investor Password grants read-only access only and cannot be used to place trades — if you are unable to trade, check that you are logging in with your Master Password. No connection error: Check your internet connection and ensure MT5 is not blocked by a firewall or VPN. Check the Journal tab in the Toolbox panel for the specific error reason.

Tip:MT5 passwords can only be changed via your Client Area. See How do I reset my MT5 password? for details.

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

A deposit showing a "Waiting for Money" status means your deposit order has been created successfully, but the payment has not yet been completed or confirmed by our payment partner.

• Payment not yet submitted — You created a deposit order in your Client Area but have not yet completed the payment on your bank or payment platform
• Payment submitted but not yet confirmed — Your payment has been sent but is still being processed by the payment provider.

• Confirm that you have completed the payment on your bank or payment platform after creating the deposit order in your Client Area
• Check the expected processing time for your chosen payment method — processing times vary by method. See What are the deposit and withdrawal limits? for reference
• For cryptocurrency deposits, confirm that your transaction has been broadcast on-chain and a transaction hash (TXID) has been generated.

If your deposit remains pending beyond the expected processing time, please contact our support team with your proof of payment:

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

Withdrawal processing times vary by payment method. If your withdrawal has not arrived within the expected timeframe, please check the following.

• Submitted after cut-off time — Withdrawals submitted after 12:00 PM AEDT/AEST will be processed on the next working day
• Negative account balance — One or more of your MT5 accounts has a negative balance. Please contact our support team
• Withdrawal method mismatch — See Why was my withdrawal rejected? for details
• Bank wire specific issues — See Why hasn't my bank wire transfer arrived? for details.

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

If your order was rejected, the most common cause is insufficient margin in your trading account. Please check the following before placing your order again.

• Available margin: Ensure your account has sufficient free margin to open the position. Your available margin is displayed in MT5 under the Trade tab.
• Account leverage: A lower leverage setting requires a higher margin to open the same position size. If your available margin is insufficient, consider reducing your position size. See How is margin calculated? for details.
• Leverage applicable to the instrument: Note that custom leverage only applies to Forex and Precious Metals. All other instruments use their own fixed or dynamic leverage regardless of your account leverage setting, which may require more margin than expected. See What is the maximum leverage available? for details.

Tip:If your order cannot be placed due to market closure or position size limits, MT5 will display a specific error message indicating the reason. Check the Journal tab in the Toolbox panel for details.

• Live chat on our website
• Support ticket via your Client Area
• Email: [email protected].

Maintenance schedules vary and are announced on a case-by-case basis. The scope and duration of each maintenance window will differ depending on the nature of the work being carried out.

All scheduled maintenance notices are published in advance via News in your Client Area. To access News:

• Log in to your Client Area
• Select News from the top navigation menu. We recommend checking the News section regularly to stay informed of any upcoming maintenance that may affect your trading activity.

Tip:The impact of each maintenance window — including which services may be affected and the expected duration — will be detailed in the respective announcement.