How often can I apply for reimbursement?
A 30-day cooling-off period applies after each approved reimbursement. You may submit a new application once 30 days have passed from the date of your last approval.
How is my trading volume calculated?
The system uses your application submission date as the reference point and counts your Forex / Metal trading volume over the previous 30 calendar days. This is calculated in real time at the point of each application and is not tied to a fixed calendar month.
My last approval was on 06/15. When can I apply again?
On 07/15 or later. The cooling-off period is 30 days from the date of your last approved reimbursement.
Where is the reimbursement paid?
Approved amounts are credited to your Spec Markets Wallet within 1-3 business days of approval.
Can I withdraw the reimbursement from my Wallet?
Yes. Withdrawals from your Wallet follow the standard withdrawal process on the platform.
Can I submit two VPS invoices in one application?
No. Each application may only include one VPS invoice.
Is there a deadline to apply?
There is no hard deadline, but the VPS invoice date must fall within 30 days before your application date. Invoices older than 30 days at the time of submission will not be accepted.
My invoice name does not match my registered name. What should I do?
Your invoice name must exactly match your Spec Markets registered name or your application will be rejected. Please contact your VPS provider to correct the billing name before resubmitting, or contact our support team.
Can I claim reimbursement for a VPS paid via PayPal or cryptocurrency?
Yes, provided the payment record clearly shows the amount, date, and service name. Final acceptance is subject to review by our support team.
My application was rejected. Can I resubmit?
Yes. Correct or complete your documents and resubmit. The 1-3 business day review period restarts from the new submission date.
